Privacy Policy
Last updated: August 2026
Lilly Flockhart respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit or interact with the Lilly Flockhart website.
The website is hosted and operated using Squarespace.
1. Information We Collect
Depending on how you interact with the website, we may collect:
● Your name
● Email address
● Phone number
● Billing and shipping address
● Order and purchase information
● Information submitted through contact forms
● Information provided when subscribing to email communications
● Technical information about your device and use of the website
We aim to collect only information reasonably necessary to operate the website, process orders, communicate with customers, and provide our services.
2. How We Use Your Information
We may use your personal information to:
● Process and fulfil orders
● Arrange delivery
● Process payments
● Respond to enquiries
● Provide customer service
● Communicate with you about purchases or enquiries
● Send marketing communications where you have provided consent
● Improve our website and services
● Monitor website performance and usage
● Protect the website against fraud, misuse, or security threats
● Comply with legal obligations
3. Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may process information submitted through or collected from the website in order to provide website hosting, security, analytics, commerce, and other website-related services.
Your use of the website may therefore involve the collection and processing of information by Squarespace in accordance with its own privacy policies and terms.
4. Payments
If you purchase a product through our website, payment information may be processed by third-party payment providers supported by Squarespace.
We do not intentionally store complete credit or debit card details ourselves.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
5. Cookies and Analytics
The website may use cookies and similar technologies to:
● Keep the website functioning correctly
● Remember preferences
● Understand how visitors use the website
● Analyse website traffic and performance
● Improve the user experience
Squarespace and other services connected to the website may use cookies or similar technologies.
You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Marketing
If you choose to subscribe to our mailing list or otherwise consent to receive marketing communications, we may use your contact information to send you updates about Lilly Flockhart products, exhibitions, events, launches, and other relevant news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us.
7. How We Share Information
We may share personal information with third parties where reasonably necessary to operate the business, including:
● Squarespace
● Payment processing providers
● Shipping and delivery providers
● Email marketing providers
● Website analytics providers
● Technology and service providers
● Professional advisers where necessary
● Government agencies or other parties where required by law
We do not sell your personal information.
8. Overseas Processing
Some service providers we use, including Squarespace and other technology providers, may process or store information outside Australia.
Where this occurs, your information may be subject to the laws of the country in which it is processed or stored.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
10. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below.
11. Privacy Complaints
If you believe your privacy has been handled improperly, please contact us so that we can investigate and respond to your concern.
We will take reasonable steps to address privacy complaints in a timely manner.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our business, website, services, or legal obligations.
The updated Privacy Policy will be published on this page with a revised “Last updated” date.
13. Contact
For questions, requests, or complaints relating to this Privacy Policy, please contact:
Lilly Flockhart
Email: admin@lillyflockhart.com